Digital processes
Communication and feedback
We have developed digital processes to support communication and feedback with residents and help reduce no-access appointments.
Social housing
Repairs, planned programmes and resident-focused delivery
Booker & Best has worked in social housing since 1996, supporting housing providers with responsive repairs, void refurbishments, planned programmes, compliance works and specialist remedial activity across East Sussex and Kent.
Social housing experience
Since 1996
Long-standing experience supporting residents, housing teams and property programmes.
99%+
Reported customer-satisfaction KPI across the works we undertake.
Resident communication
Better information throughout the work
Clear communication is particularly important when works take place in occupied homes.
Client collaboration
Compliance and programme oversight
We work collaboratively with clients to support legal compliance and to plan and monitor annual spend across their programmes.
Housing providers
Discuss your repairs or planned works programme
Tell us about the housing stock, service requirement, location and programme timescales, and our team can discuss where Booker & Best may be able to support you.
Contact our team
Service coverage
Supporting homes through repairs, compliance and improvement works
Our teams support both day-to-day property needs and planned programmes across housing stock.
Responsive repairs
Day-to-day repair works across housing stock.
Void refurbishments
Coordinated works to prepare vacant homes for their next occupants.
Kitchen and bathroom programmes
Planned replacement and refurbishment contracts.
Electrical compliance testing
Planned electrical testing programmes across housing stock.
Smoke-alarm upgrades
Planned programmes to upgrade smoke-alarm provision.
Windows and doors
Planned replacement window and door works.
External works
Planned repair and improvement activity to external areas.
Condensation and mould
Remedial works addressing condensation and mould issues.
Disrepair support
A dedicated team supporting disrepair claim works.