Housing associations

What we can offer you

Booker & Best Ltd have over 30 years experience in the construction industry carrying out a wide range of building, electrical, mechanical, heating, gas, plumbing and external works for varied Housing clients.

Customer satisfaction

We aim to provide a good quality, cost effective and efficient service to meet all our clients needs.
Taking customer care seriously has resulted in a steady growing client base, some of whom we have been working with for many years. We regularly achieve 99%+ customer satisfaction ratings through our clients own surveys and our own online and real time surveys.

Considerable expertise

Our maintenance division has considerable expertise and experience providing cyclical, planned, building maintenance, void property works and responsive repair services for many Local Authorities and Housing Associations.
We have provided property maintenance services for up to 20,000 homes throughout Sussex and Kent and have carried out over 30,000 property maintenance orders in a year.

Successful partnership

We now have experience in the setting up and operation of successful partnering arrangements, but accept that this is a continuous learning process to which we endeavour to contribute by being true "team players" - with many IT solutions being developed to minimise administration costs and increase productivity.
The company operates a truly open and transparent approach for partnering projects and have developed recording systems that are capable of analysis and reporting in any way required to suit the needs of the client.
We have worked on Scheduled of rates / open book / PPP and PPV basis for various clients.

Best value solutions

Our in house IT department work with clients to reduce time and money by ensuring our information ends up in your management systems with the minimum of handling - providing best value solutions.

We don't just work for you, we work with you.

What our clients have to say

"Wealden District Council has an excellent relationship with Booker & Best working in partnership delivering a high standard of work, on time, resulting in good customer satisfaction."
  • Client
    Julie Wilkins
    Property Services Manager
  • Company
    Housing & Property Services for Wealden District Council

“Booker & Best provide a fantastic, high quality repairs service, putting customers at the heart of everything they do.”
  • Client
    Darren Goodsell
    Maintenance Manager
    Asset Management
  • Company

“I find Booker & Best:
  • Communicative – emails and photographic evidence of their work
  • Efficient in their work performance
  • Complete void within target time
  • Cost effective on their follow on works
  • Giving BHT 110% of their time in their attendances
  • Accepting of our policies and procedures
  • Appear to be putting BHT top of the list for repairs
  • Nothing appears to be too much or too complicated for them to handle"
  • Client
    Loretta Ornsby
    Maintenance Administrator
  • Company
    BHT Housing Service

Central heating

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  • Client
    Mr & Mrs Jones
  • Location
  • Year

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